FireMate has been retired. Here’s what to weigh up next.
FireMate was purpose-built in Australia for AS 1851-2012, and for years it was the software a lot of fire contractors ran on. Uptick acquired it in August 2023, and FireMate Desktop was retired on 1 December 2025, with support closing on 1 February 2026. Customers were migrated across to Uptick or offered a full export of their data. If you are weighing up where to land, traqR covers the same AS 1851 ground (routine-service schedules, fire asset registers, test reports, defect rectification and AFSS readiness) with quoting, invoicing and financial reporting in the same system, at a flat published price.
FireMate Desktop could not be accessed after 9pm AEDT on 1 December 2025, final subscription invoices were issued on 1 November 2025, and FireMate Support closed on 1 February 2026. Uptick, which acquired FireMate in August 2023, migrated customers to its own platform or provided a full data export. There is no current product to compare feature by feature, so this page covers what FireMate did well and what to look for in a replacement.
traqR ships the routine-service tables (monthly, six-monthly, yearly and five-yearly) planned for the whole term when the client approves the contract, with the right test report for each visit and defects captured straight into a quote.
traqR publishes flat monthly tiers by team size from $149/month with every feature included, and a 14-day free trial with no credit card, so you can trial a replacement before committing to one.
Alongside the fire asset register and AFSS readiness, traqR runs quoting, invoicing and payments, purchase orders, inventory, job costing, timesheets from job sign-on and a client portal for building owners, so a migration doesn’t leave you stitching several systems together.
Export the register from your current system as a spreadsheet and import it from Excel or CSV, including workbooks with several sheets. Columns are matched automatically, and anything that does not match is kept as custom fields or notes.
Clients come in from CSV, Excel, Numbers or ODS with a preview of every row before anything is added. Staff and stock lists import from spreadsheets too.
Build each contract in the guided service contract quote: sites, AS 1851 services and frequencies, pricing and renewal terms. On approval every visit for the term is planned and the invoices are scheduled.
Print QR tags in your branding, and technicians test against the register in the field app from the first visit.
No. FireMate Desktop could not be accessed after 9pm AEDT on 1 December 2025, and FireMate Support closed on 1 February 2026. Uptick, which acquired FireMate in August 2023, moved customers onto its own platform.
Uptick was the migration path offered by FireMate’s owner, and it is the deepest fire-specific platform in the market. traqR is worth a look if you also want quoting, invoicing, purchase orders and financial reporting in the same system, on published flat pricing with a free trial you can start yourself.
At the time of the retirement, Uptick’s support notes said a full CSV export (including attachments and images) could be requested, free of charge if you were migrating to Uptick, and that exports would remain available after the retirement date until the FireMate servers are shut down. Check with Uptick for the current position.
Every feature, free for 14 days. No credit card required. Run traqR against your current tool on a real AS 1851 contract and decide for yourself.